
With access to the PBF subscribers-only Helpdesk, PBF subscribers are able to source advice and information from experienced and knowledgeable representatives pertaining to questions or problems they may have in their business.
It must be noted that the function of the Helpdesk, is as its name suggests - is to help by serving solely as a channel and by directing queries to relevant persons or bodies. The advice received from those outside sources, is up to each person to accept or otherwise.
Typically subscribers contact the Helpdesk with queries related to administrative information regarding their participation in the forum, business related advice, information with regard to government programmes, contact information of departments, agencies, state owned enterprises and municipalities.
Business related advice includes issues such as where to access funding, making contact with experts such as lawyers, labour consultants, etc.
In order to deal with queries and concerns of PBF subscribers as they relate to government departments and agencies, the Helpdesk attempts to encourage interventions aimed at bringing resolution.
We have upgraded our Helpdesk service to be more transparent and inclusive. We have now included a ticketing number system, which will issue numbered tickets to all queries taken, from email, telephonic or dashboard submissions and form comments and queries made within our engagements events.
It also serves as a conduit for relaying policy proposals of PBF subscribers to the decision-making organs of the ANC and government. Proposed regulatory and legislative amendments or proposed improvements in government service delivery processes are channeled to the relevant bodies.
The PBF Helpdesk can be contacted on:
Tel: 021 487 6121
E-mail:
SASHA MULLER
Convenor

SIPHO MBELE
Executive Manager

MIRANDA ABRAHAMS
Executive Assistant
PAT ADONIS
Logistics Support
DOLFIE BEETS
Corporate Services
ZEITUNA DAUTO
Merchandis Administrator
MAHENDRI GOVENDER
Call Centre Administrator
ABRE HANEKOM
Helpdesk Officer
LONDANI MAKHOBA
D/O Administrator
ALWYN MARX
Enterprise Development
STEVE MCQUEEN
Research
SETH O'DEA
Events Coordinator
NONTO QONGO
Administrator